Welcome to our Community Association Company! We are committed to providing professional community association management services and maintaining the highest standards in community living. This "How We Work" page aims to give you an overview of our processes, values, and the steps we take to ensure a well-functioning and thriving community.
Client Collaboration:
We believe in establishing strong partnerships with the communities we serve. By working closely with community leaders and residents, we strive to understand their unique needs, concerns, and vision for the future. Our collaboration includes:
Regular Meetings: We schedule meetings with community board members and key stakeholders to discuss priorities, address concerns, and align on objectives.
Transparent Communication: We maintain open lines of communication, promptly respond to inquiries, and provide regular updates on community management activities.
Community Surveys: We conduct surveys to gather feedback from residents, ensuring that their opinions and preferences are taken into account when making decisions.
Customized Management Plans:
Every community is unique, and we recognize that a one-size-fits-all approach doesn't work. We develop customized management plans that align with each community's specific goals, requirements, and budgetary constraints. Our management plans typically include:
Financial Management: We handle all financial aspects, including budget preparation, expense tracking, and financial reporting. Our goal is to ensure transparent and responsible financial management.
Maintenance and Repairs: We oversee the maintenance and repair needs of common areas, facilities, and infrastructure within the community. Our team coordinates with trusted vendors and service providers to ensure efficient and timely resolution of issues.
Compliance and Governance: We assist in ensuring compliance with relevant regulations, bylaws, and governing documents. We provide guidance on governance matters, facilitate board meetings, and help implement best practices.
Experienced Team:
Our dedicated team of professionals brings expertise in community management, finance, maintenance, and customer service. We prioritize ongoing professional development to stay up-to-date with industry trends and best practices. Our team's responsibilities include:
Community Manager: Your designated community manager serves as your primary point of contact and oversees day-to-day operations. They are responsible for coordinating services, addressing concerns, and ensuring effective communication.
Accounting and Finance: Our financial team handles accounting tasks, including budgeting, accounts payable/receivable, financial reporting, and audits. They ensure financial transparency and accuracy.
Maintenance and Operations: Our skilled maintenance staff and trusted contractors take care of routine maintenance, repairs, and enhancements to preserve the community's appearance and functionality.
Technology and Innovation:
We leverage technology and embrace innovative solutions to streamline our operations and enhance the resident experience. Some of the technological tools and services we provide include:
Online Portals: We offer secure online portals that allow residents to access important documents, submit maintenance requests, make payments, and participate in community discussions.
Communication Platforms: We utilize digital platforms, such as email newsletters, community websites, and social media, to keep residents informed about community news, events, and important announcements.
Mobile Apps: Our mobile apps enable residents to engage with the community, receive real-time updates, and access useful features like event calendars, amenity reservations, and community directories.
At Keystone Management, we are dedicated to fostering strong, well-managed communities. We are committed to transparency, collaboration, and delivering exceptional service to enhance the quality of life for all residents.
